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Bilingual Dental Call Center Representative in Lilburn, GA at TEBO DENTAL GROUP

Date Posted: 9/6/2018

Job Snapshot

Job Description

Tebo Dental, an Atlanta-based dental group, is looking for a professional to join our motivated and ambitious team. The ideal candidate for this position will be passionate about providing our patients with extraordinary customer service and be ready to take their career to the next level with a rapidly growing company.

Responsibilities:

  • Answer inbound calls and place outbound calls
  • Provide extraordinary customer service to build relationships with each person you speak with
  • Utilize scorecards to ensure you meet the standard requirements for each call
  • Communicate effectively to ensure each person's needs are addressed 
  • Schedule and reschedule appointments for patients
  • Accurately document all information retrieved from each patient or parent
  • Confirm appointments with patients prior to their scheduled appointment
  • Effectively communicate office policies over the phone
  • Protect patient confidentiality

Qualifications:

  • Ability to speak, read, and write in Spanish is required
  • Minimum of 2 years of professional working experience in a fast-paced customer service position, preferably in the healthcare, hospitality, travel, or entertainment industries
  • Strong written and verbal communication skills
  • Ability to meet performance goals relating to your average call handle time, schedule adherence, quality and compliance standards, etc.
  • Ability to work various hours between 7 am – 7 pm, Monday-Friday
  • Availability to work on Saturdays
  • Practice management software experience with Dentrix Enterprise is preferred

Benefits:

  • Career Advancement and Growth
  • Wellness Program with Personal Trainer
  • LifeTime Fitness Partnership with Subsidy
  • Health & Dental Insurance
  • Long-Term Disability
  • Paid Time-Off
  • 401(k)

The Tebo Difference:

For more insight into who we are, please visit our website at TeboDental.com/WhoWeAre and our YouTube channels at YouTube.com/TeboTheTooth, YouTube.com/TeboForKids & YouTube.com/TeboDentalGroup.

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