Orthodontic Customer Service / AR - Bilingual (Spanish) in Lilburn, GA at TEBO DENTAL GROUP

Date Posted: 7/18/2020

Job Snapshot

Job Description

Tebo Dental, an Atlanta-based dental group, is looking for a professional to join our motivated and ambitious team. The ideal candidate for this position will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward thinking, and ready to take their career to the next level with a growing company.

Responsibilities:

  • Build positive rapport with patients and parents by delivering exceptional customer service
  • Promptly respond to incoming calls for the orthodontic department
  • Schedule and confirm appointments according to company protocol
  • Verify insurance benefits and add coverage information to electronic patient files
  • Prepare and submit traditional insurance claims via fax or mail
  • Follow up on the status of claims to ensure they pay timely and communicate with insurance companies when discrepancies are identified
  • Research accounts to address billing or balance inquiries and contact parents to advise of outstanding balances and/or collect payments
  • Audit the schedule for past due balances to flag appropriate appointments for collection
  • Create and update claim aging reports and present this information in bi-weekly team meetings
  • Generate reports of patients who need to be appointed and contact them to schedule
  • Set up payment arrangements with billing party
  • Prepare and submit the End of Day and Production/Collection reports for all practices
  • Update and maintain the Non-Zero Account report
  • Update the appropriate spreadsheet each month after accounts are prepared for collections
  • Post and activate/deactivate recurring payments through NMI, our online payment processing portal
  • Use integrated software to send monthly Ortho billing statements 
  • Other duties as assigned

Job Requirements

Qualifications:

  • Fluency in Spanish is required
  • At least one year of experience working in accounts receivable is preferred
  • Previous experience in an orthodontic, dental, or medical practice is preferred
  • Knowledge of orthodontic procedures, terminology, and insurance providers is a plus
  • Dolphin practice management software experience is preferred
  • Ability to prioritize and multi-task in a fast paced environment to meet deadlines
  • Strong organizational skills and attention-to-detail
  • Excellent oral and written communication skills
  • Ability to work Monday through Friday, and Saturdays as needed

Benefits:

  • Career Advancement and Growth
  • Health & Dental Insurance
  • Long-Term Disability
  • Paid Time-Off
  • 401(k) with Company Match
  • Daily Healthy Breakfast Initiative
  • Wellness Program with Personal Trainer
  • Partnership with LifeTime Fitness with Employee Subsidy

The Tebo Difference:

For more on who we are, please visit our website at TeboDental.com and our YouTube channels at YouTube.com/TeboTheTooth & YouTube.com/TeboForKids. You can also check out our podcast, “The Think Tank,” on Apple Podcasts, Google Play, and more.