Dental Practice Manager in Peachtree Corners, GA at TEBO DENTAL GROUP

Date Posted: 8/19/2020

Job Snapshot

Job Description

Tebo Dental, an Atlanta-based dental group, is looking for professionals ready to take their career to the next level with a growing company. The ideal candidate for this position will be well-versed in effective leadership, have exceptional attention-to-detail, and be honest, intelligent, organized, dependable, driven, and forward-thinking.  You will be expected to quickly adapt to your role and all responsibilities so you can immediately implement strategies and processes to elevate the patient experience as well as the overall operations of the company.

Responsibilities:

  • Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care
  • Monitor patient satisfaction in office and via satisfaction surveys; Act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary
  • Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates
  • Streamline operational procedures and implement solutions to increase efficiency
  • Maintain HIPAA compliance and patient confidentiality within the office
  • Maintain all hygiene and safety regulations as mandated by OSHA
  • Lead meetings, trainings, and huddles with staff
  • Audit schedules for errors and/or inconsistencies
  • Manage the blocking/unblocking of the schedule to reflect scheduling needs and maximize productivity
  • Manage unscheduled treatment reports to ensure timely follow up with patients
  • Create challenges/incentives to encourage and motivate your team
  • Ensure production goals are met daily
  • Maintain the appearance and functionality of the office
  • Take initiative to troubleshoot and complete minor repairs on dental equipment
  • Follow up on the resolution of any item(s) submitted for repair or replacement
  • Monitor supply inventory and ordering as needed
  • Coordinate staff coverage within the office
  • Oversee day-to-day employee relations, performance, and productivity
  • Ensure appropriate resources, support, and training materials are available
  • Conduct periodic meetings to reconnect with staff and complete yearly reviews
  • Discipline insubordinate staff and follow protocol to submit documentation
  • Train in all clinical and administrative departments so you can provide coverage for any position as needed, including but not limited to sterilization, hygiene assisting, insurance verification, accounts receivable, call center, check-in, check-out, etc.
  • All other duties as assigned

Job Requirements

Qualifications:

  • Previous supervisory experience within a dental/medical office is a plus
  • Knowledge of dental terminology, dental office procedures, and Dentrix is a plus
  • Travel between our Lilburn, Dacula, Gainesville, and Peachtree Corners practice locations is required
  • Must be available to work Monday through Friday
  • Must be able to bend, stoop, crawl, twist, and lift items up to 25 pounds

Skills Needed:

  • Strong leadership, customer service, and organizational skills
  • Excellent oral and written communication skills
  • Ability to take initiative, work under pressure, and be proactive in the day-to-day operations of the office
  • Ability to solve problems, provide immediate solutions, and make sound decisions independently
  • Strong desire to maximize opportunities and exceed goals
  • High degree of professionalism when building relationships with patients, parents, and staff
  • Strong attention-to-detail and sense of urgency
  • Ability to give and receive constructive criticism in a positive manner

Benefits:

  • Career Advancement & Growth
  • Health & Dental Insurance
  • Long-Term Disability
  • Paid Time-Off
  • 401(k) with Company Match
  • Wellness Program with Personal Trainer
  • Lifetime Fitness Partnership with Subsidy