Dental Patient Appointment Specialist - Bilingual (Spanish) in Lilburn, GA at TEBO DENTAL GROUP

Date Posted: 7/18/2020

Job Snapshot

Job Description

Tebo Dental, an Atlanta-based dental group, is looking for a professional to join our motivated and ambitious team. The ideal candidate for this position will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward-thinking, and ready to take their career to the next level with a growing company.

Responsibilities:

  • Provide extraordinary customer service to all patients and parents through over-the-phone interactions  
  • Develop and nurture relationships with patients on every interaction that results in measurable customer value  
  • Direct and communicate patient needs effectively and efficiently  
  • Protect patient confidentiality in accordance with HIPAA privacy and security policies  
  • Determine patients’ insurance types and verify those with Medicaid have active coverage  
  • Strategize ways to build the schedules by extracting data from unscheduled treatment reports  
  • Contact patients and parents to advise of any outstanding unscheduled treatment or upcoming services for which they are eligible to receive and appoint  
  • Promptly notify patients who are due for their 6-month cleaning and appoint  
  • Collect and document patient demographic and insurance information accurately  
  • Document any patient communication in the office journal  
  • Clearly communicate pertinent office policies and protocols  
  • Demonstrate confidence over the phone to ensure that each call is closed and daily production quotas are met 
  • Ensure the schedule remains booked according to company requirements by scheduling and rescheduling appointments  
  • Other duties as assigned

Qualifications:

  • Must be fluent in Spanish  
  • At least 2 years of experience in a customer service based role, preferably in a healthcare or hospitality related industry  
  • Previous experience in a sales-related role is a plus  
  • Previous experience using Dentrix practice management software is preferred  
  • Available to work Monday through Friday, and Saturdays as needed  
  • Exceptional public speaking skills and phone etiquette to build positive rapport with patients and parents  
  • Clear and effective written communication skills  
  • Ability to work well under pressure in a fast paced, patient-focused environment  
  • Ability to adapt to change and be persistent to drive results  
  • Strong organizational skills  
  • Ability to multitask, manage time, and remain productive  
  • Exceptional attention-to-detail  

Job Requirements

Benefits:

  • Career Advancement and Growth  
  • Health & Dental Insurance  
  • Long-Term Disability  
  • Paid Time-Off  
  • 401(k) with Company Match 
  • Daily Healthy Breakfast Initiative  
  • Wellness Program with Personal Trainer   
  • Partnership with LifeTime Fitness with Employee Subsidy 

The Tebo Difference:

For more on who we are, please visit our website at TeboDental.com and our YouTube channels at YouTube.com/TeboTheTooth, YouTube.com/TeboForKids, & YouTube.com/TeboDentalGroup. You can also check out our podcast, “The Think Tank,” on Apple Podcasts, Google Play, and more.